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A centralized global resource center for all event information and planning, for all personas: Event Team Member, Attendees, Guest Speakers, and Sponsors. Allowing event team members to schedule, plan, and analyze data from events.
Problem / Opportunities:
Lack of Centralization
Absence of a Reporting System
Need for Tasklist
Application Not Built on ServiceNow Platform
Role:
Head of UX design and research
Design and vision strategy
Story creation
Journey mapping
Info Design and Architecture
Visual Design
Design management
Stakeholder meetings and presentations
Secured funding
> Design Process
> Userflow 1: Customer Speaker
> Userflow 2: Product Marketing Manager
> Userflow 3: Customer Speaker selected
> Userflow 4: Product Marketing Manager review
> Userflow 5: Attendee
Customer Speaker Flow: Part 3
Customer Speaker Flow: CS Richard Davis receives an email and mobile notifcation, notifying him as being chosen as a Speaker. Informed of the next steps, CS Richard Davis clicks “Go to Event App”
Customer Speaker Flow: CS Richard Davis lands on the Homepage. Looking at his notification or Task bar, he clicks on “Submit Session Information” to submit his session information.
Customer Speaker Flow: CS Richard Davis lands on the Session Information Submission Page. He adds his profile information and then clicks “Next: Add Bio - Data”
Customer Speaker Flow: CS Richard Davis add his bio, and then clicks “Next: Presentation”.
Customer Speaker Flow: CS Richard Davis uploads their presentation and then clicks “Next: Additional Materials”.
Customer Speaker Flow: CS RIchard Davis uploads additional materials for attendees and then clicks “Submit Session Information”.
Customer Speaker Flow: After submitting the session information, CS Richard gets a confirmation screen of his submission.